A few things I didn't get into on camera: The welcome card with the general manager's direct number is the actual move here, and it's not about being friendly. It routes a problem to a person while it's still a problem — before it turns into a 3-star review about a hot tub nobody answered the phone about. If you do this, go one step further than they did and write down who to call for what. Lockout, late checkout, something broken. Guests don't want to figure out who owns which issue at 10pm. The sample toiletries and the cabinet of games are solving the same thing from two directions: the "I forgot mine" moment and the "it's snowing and we're stuck inside" moment. The way to build that list isn't guessing. Write down every single thing a guest has ever asked you for, then buy all of it once. And the branding worked because of restraint, which is the part most people get backwards. Here's the test: if you notice the logo before you notice the thing it's printed on, it's too much. None of this is only for rentals. A listing left genuinely ready for the buyer, a closing gift someone actually keeps, a welcome packet a seller doesn't throw away — same principle. People remember who made it feel handled. What's the one thing you leave for guests? Tell me below, and send this to whoever manages your rental. ⭐ Kelsey Earl | 801-419-8917 | [email protected] | Keller Williams South Valley | Your lifelong friend in real estate. #ParkCityUtah #UtahTravel #ShortTermRental #AirbnbHosting #GuestExperience
Read the written version What to put in a short-term rental welcome bookI am Kelsey Earl, a Realtor with Keller Williams South Valley serving Herriman and the south Salt Lake Valley — and Washington County when it is time. Every video starts as a question someone sent me.
Passion for the work.
Peace for you.
Serving Herriman and the south Salt Lake Valley — South Jordan, Daybreak, Riverton, Bluffdale, Draper and Salt Lake City. And Washington County — St. George, Washington City, Hurricane, Ivins and Santa Clara.